Frequently asked questions

Prices are shown live on every product page: pick your size and options and the price updates instantly. Availability can be advised by contacting our team direct on FREECALL 1800 654 917 or via email.

You can pay securely online at checkout. Visa, Mastercard and AMEX are accepted with NO SURCHARGE, and direct deposit is available on invoiced orders.

Prefer an invoice? Choose Request invoice and we will send you a tax invoice for payment via credit card or direct deposit. Payment is required within 7 days for private buyers and businesses, and 30 days for government agencies, schools and similar organisations.

Payment is required prior to manufacture on all custom manufactured boards and all letterboard items.

Once you have completed your order, we will send you an order confirmation via email. If you do not receive this within 24 hours (Mon-Fri), please contact us on 1800 654 917.

Yes. If you order multiple items, usually 5 or more boards in one transaction, contact our team and we will attempt to work out a better price for you.

JustBoards is an online business. At present we do not have a showroom where you can physically view our products. Any addresses listed for us on Google are postal addresses only.

We provide free shipping to all Australian capital city metro areas on orders over $150. Orders under $150 ship for a flat $30 delivery charge, allow 3 to 5 business days. For non-metro locations we will quote delivery prior to processing your order for you to confirm. These prices are competitive and are based on ground floor delivery only.

See our full delivery policy for details.

If the product you have ordered is in stock, we can have it dispatched within 48 hours. Depending on your location it can take up to 10 working days for delivery.

It is your responsibility to ensure all delivery details are correct, including delivery address, key contact person and any special requirements or preferred hours. If the address is invalid or there is no one on site to accept delivery, a re-delivery fee will be charged at your expense.

Yes, pick up is available from our warehouses located in Brisbane, Sydney, Melbourne and Perth. In most cases, 24 hours notice is required prior to collection.

You must ensure you have a vehicle large enough to transport the board inside, as any damage that occurs in transit is NOT covered under warranty. Boards cannot be stored on roof racks or on the back of utes.

Yes, we are happy to custom make a whiteboard, pinboard or DESIGNER glassboard to meet your needs. The maximum size we can produce on the shorter side is 1200mm due to material availability. Larger walls can often be covered by butt-joining two or more boards.

Read about custom boards or request a custom quote.

No. Custom manufactured, custom sized and custom printed products cannot be cancelled or refunded once production has commenced. Artwork setup fees remain payable where artwork proofs have been supplied to you for approval.

Yes, your average handyperson should be able to install the boards quite easily. We do recommend a 2-person install on all large boards. Check the area for installation is clear of wires and pipes prior to drilling.

• Porcelain and commercial surface boards are built on magnetic steel sheets and will require secure wall fixings.
• Standard frame boards are installed via screw holes in each corner.
• LX frame whiteboards are supplied with a split batten fixture.
• Wall Mates (from your local hardware store) are a great tool to help secure boards to plasterboard walls.

If you cannot arrange installation yourself, we are happy to organise it for you at an extra cost if you are located in Brisbane, Sydney or Melbourne. Please contact us for a quote.

Split battens are slim aluminium plates designed to provide a concealed fixing for installation. One fixing is attached to the back of the board and the other to the wall, allowing them to interlock. Please note that boards do not sit flush on the wall with a split batten fixing.

All unframed letter boards and LX Edge framed boards are supplied with a split batten fixing.

We supply reverse split batten fixings on LX Edge framed and felt groove letter boards. Split batten fixings completely hide all fixtures from the board face, providing a totally clean look. Installation is easy.

If there are any problems with your order, including missing items, damaged equipment, or you are not completely satisfied, please contact us immediately so we have enough time to resolve the issues for you.

Where you can see damage to the outer carton upon delivery, please make note of this when accepting your delivery. We need to be contacted within 48 hours for claims of transit damage, with images of the outer carton as well as the board or item itself showing the damage.

Our full returns and refunds policy has the details.